Return policy

We accept returns within 30 days of delivery for items that are unused, in their original packaging, and in resalable condition. There is no restocking fee.

How to initiate a return

1. Contact our support team with your order number and reason for return.
2. We will issue a Return Merchandise Authorization (RMA) number and provide return shipping instructions.
3. Ship the item back in its original packaging with the RMA number clearly marked on the outside of the box.
4. Once we receive and inspect the item, we will process your refund.

Refunds

Refunds are issued to the original payment method within 5–7 business days of receiving the returned item. You will receive an email confirmation when your refund has been processed.

Damaged items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you — no need to return the damaged item.

Cancellations

Orders may be cancelled for a full refund if they have not yet shipped. Once an order has shipped, it is subject to the standard return policy above. To cancel an order, contact us as soon as possible with your order number.

Non-returnable items

• Items that have been used, opened, or are not in original packaging
• Consumable supplies (pipette tips, filters, cleaning solutions) once opened
• Custom or special-order items